Company background
Established in 1997, the company boasts 25 years of expertise in manufacturing grain flaking machines, with a global footprint spanning over 30 countries. Committed to becoming the preferred innovator in ruminant feed and food processing equipment solutions, it has delivered 1,900+ units of specialized machinery worldwide, including 100+ corn flaking systems and 80+ steam corn flaking production lines across more than 10 countries. Holding Asia’s leading market position in its sector, its distinguished client portfolio features industry giants such as COFCO, Wilmar International, CR Wufeng, and New Hope Group.
Facing challenges
As one of the earliest enterprise adopters of DingTalk, the company began its digital transformation journey in 2016. However, the implementation of disparate business systems across various departments led to significant operational silos, particularly in sales and procurement workflows. These processes were hampered by multi-layered approval requirements, resulting in inefficiencies
Effect value
- Completed the systematic construction of business processes, online processing, and automatic circulation;
- Realize effective data precipitation management and provide data support for the long-term development of Gaochang in the future;
- We have established a highly stable and responsive after-sales service system to better meet customer needs and improve customer satisfaction.
Core application scenarios
LTC Sales Management
The entire sales management system is now fully operational within the digital platform. All process data—from initial customer information and business negotiation records to post-contract execution stages such as payment collection, production planning, real-time progress tracking, warehouse outbound, delivery, and invoicing—is centrally consolidated in the system. The robust Q-Robot auto-backfill feature addresses post-process data synchronization and audit trail generation, achieving unprecedented efficiency gains.
Purchasing management
Procurement Management System Implementation
The procurement management framework primarily focuses on supplier sourcing and procurement contract administration. Post-system implementation, the organization achieves.
ITR after-sales management
The system enables closed-loop management of after-sales service workflows, encompassing online service ticket creation, request initiation, job completion, and spare parts requisition. Real-time progress tracking across all stages significantly enhances service response efficiency.
Loan and repayment management
In order to standardize the borrowing and repayment process for company employees and ensure the safety of company funds, the enterprise has built a loan and repayment management application using a system. Internal employees only need to submit loan and repayment applications online, and the system will automatically flow to the financial manager for review → copy the finance department and general office → print the loan application form, and they can receive the payment from the cashier.
DIGITURBO 